We have a policy in place for any complaints. Please supply the date, your name and address and brief details of the complaint to be made. We will arrange a convenient time to discuss the complaint with you, which will hopefully rectify any issues that have arisen. 

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website
http://www.disputeresolutionombudsman.org/which-trusted- traders-partnership/

All communication would be manually recorded.